Refund Policy

At Delta8Market.com, we strive to ensure customer satisfaction. Please review our refund and replacement policy before making a request.

1. Refund & Replacement Eligibility

1.1 Damaged or Defective Products

  • If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@delta8market.com.
  • Provide photo evidence of the damaged product and packaging.
  • After reviewing your claim, we may issue a refund, store credit, or replacement at our discretion.

1.2 Missing Items

  • If an item is missing from your order, notify us at support@delta8market.com within 48 hours of delivery.
  • After verification, we will either:
    • Issue a refund or store credit for the missing item, or
    • Ship the missing product at no additional cost.

1.3 Incorrect Orders

  • If you receive the wrong product, email us within 3 days of delivery.
  • We may request you to return the unopened product at our expense before issuing a refund or replacement.

2. Refund Process

  • Once approved, refunds will be processed to the original payment method within 5-7 business days.
  • If a refund is issued as store credit, you will receive a digital credit code for future purchases.
  • Shipping costs are only refundable if the error was on our end.

3. Non-Refundable Items

We do not offer refunds under the following circumstances:
 ❌ Opened or used products (due to safety and compliance reasons)
 ❌ Change of mind or buyer’s remorse
 ❌ Shipping carrier delays (please contact the carrier directly)
 ❌ Packages marked as delivered but lost or stolen (contact the shipping carrier)
 ❌ Failure to meet age or legal requirements in your state

4. How to Request a Refund or Replacement

To file a request, email support@delta8market.com with:
 ✅ Your order number
 ✅ A detailed description of the issue
 ✅ Photo evidence (if applicable)

Our team will review your request and respond within 1-3 business days.

5. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted here with a revised date.

For any questions, please contact support@delta8market.com.